This privacy notice outlines how we collect and process your personal data and how we keep it secure through your use of our site http://www.bienestarfeelgood.com, including any information you may provide through our contact site when you book a service, sign up to our newsletter, send an email or take part in a course or webinar. It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at Bienestar.

By providing us with your data, you warrant to us that you are over 15 years of age.

Please contact us if you have any questions, to provide any additional information, or to make a complaint so that we can try to resolve it for you.

1. Data that we collect from you:

The information we collect through the website, over email, on the phone, and in other ways, may include:

• You provide personal data such as name, date of birth, contact details.
• Relevant health information including your diet, lab test results, medication, supplements, and other medical history.
• Personal bank details.
• Media consent details.
• GP information.
• Your IP address. That is a string of numbers unique to your computer. we use it to see how you use our website.

 If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

2. How we collect your data:

We collect your personal details in different ways:

• By filling out and signing a terms of engagement from you.
• By completing a previous health questionnaire before the consultations.
• By communicating with us by email, over the phone, via social media, via mobile chat or by filling out our contact form.
• By providing your data during the online or face-to-face consultation.
• By paying by card or any other payment transaction.
• By providing us your feedback or review as a testimonial.

Information we get from others:

• We may obtain information about your health from lab functional testing. We use this information in order to research the root cause of the condition, or to connect you with other professional practitioners.
• We may receive information from healthcare providers that you have visited previously, your consent in order to use that information for your health improvement.
• Automated interactions – as you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive technical data about you if you visit other websites that use our cookies
• Analytics providers, such as Google, based outside the EU.

3. How we use your data

We may use your data in the following situations:

• To register you as a new client.
• To manage your payments and charges.
• To register you for functional laboratory tests or with another practitioner.
• To process any information with your GP, with your express consent.
• To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
• To use data analytics to improve our website, products/services, marketing, customer relationships and experiences. 
• To use review or feedback from you.

4. Disclosure of your data

We will only disclose your information to other third parties:

• Service providers who provide IT and system administration services.
• Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
• Professional associations for the processing of investigations into any complaints made by you.

We take protection of your personal data very seriously, including any information about your health provided in consultations. We will only use your personal data for the purposes for which we collected it, we will never sell or rent your information to third parties, and will never share your information with third parties for marketing purposes. We will never share your information with any third parties unless required by law. We will notify you and explain the legal grounds for processing. We may process your personal data without your knowledge or consent where this is required or permitted by law.

5. Data security

We have implemented security measures to prevent accidental loss or unauthorised changes, disclosure or access to your data. Access to your data is limited to those employers, agents, contractors and other third parties who have a business need to know such data. Such third parties will process your personal data on our instructions and with your consent, and have a duty of confidentiality. We have put in place procedures to act on any breach of personal data security, and will notify you and any applicable regulator of any event where there is a legal requirement to do so.

6. Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the sensitivity of the personal data and, the purposes for which we process your personal data. Everything is with our duty of professional confidence and the requirements of the General Data Protection regulation (GDPR).We will hold your personal information on our systems for as long as it is necessary for the relevant activity and for the duration of the service in Bienestar. We usually store your personal information for up to 7 years after your service is done.

7. Your legal rights

Every person has the right under data protection law. The right to access, request, delete and correct of your personal data, and have a copy without any reason.

If you want to request restriction of processing your data, request transfer of your personal data, even right to withdraw consent. You must request via email to bienestarfeelgood@gmail.com. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data.

This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within 30 days. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case we will keep you updated. We will not charge you to access your personal data. However, in the event of excessive, repetitive, or clearly unfounded requests we may charge a fee to action these.

8. Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

So you can choose how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on talks to Google Analytics JavaScript  to stop it sending data to Google Analytics. You can get more info from the following link:  https://tools.google.com/dlpage/gaoptout.

9. Complaints and requests

Questions, comments, requests and complaints regarding this privacy policy or your personal data are welcomed and should be addressed by emailing to bienestarfeelgood@gmail.com.