Bienestar FeelGood – Privacy Policy

Last updated: 03/12/25

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit bienestarfeelgood.com, book a service, join a workshop or webinar, communicate with us, or work with us as a client.

By providing your personal data, you confirm that you are 18 years or older.

If you have any questions, wish to update your information, or would like to make a request under data protection law, please email:
📧 bienestarfeelgood@gmail.com

1. Data tha1. Personal Data We Collect

We may collect and process the following types of data during your interaction with our website, services, or consultations:

Identity & Contact Data

• Name, surname
  
• Date of birth
  
• Email address
  
• Phone number
  
• Postal address
  

Health & Lifestyle Data

(Collected only when entering into a nutritional therapy service)

• Medical history, diagnoses, symptoms
  
• Medications (prescription or over-the-counter)
  
• Supplements
  
• Diet and lifestyle information
  
• Functional lab test results
  
• GP and healthcare provider details
  

Financial & Transaction Data

• Payment details (processed securely through third-party platforms; we do not store full card numbers)
  

Media & Consent Data

• Consent for testimonials, photos, or case studies (only if voluntarily provided)
  

Technical Data

• IP address
  
• Browser type, device type, operating system
  
• Website usage behaviour
  Collected via cookies, analytics tools and similar technologies.
  

If you do not provide requested data, we may be unable to deliver certain services.

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2. How We Collect Your Data

We collect data in the following ways:

Direct Interactions

• Completing consultation forms or questionnaires
  
• Booking appointments
  
• Email or phone communication
  
• Using the website contact form
  
• Participating in online or in-person consultations
  
• Providing feedback or testimonials
  
• Making payments
  

Information from Third Parties

• Laboratory providers (functional testing results)
  
• Other healthcare practitioners (only with your explicit consent)
  

Automated Technologies

As you use our website, technical data may be collected automatically via:

• Cookies
  
• Server logs
  
• Analytics tools (e.g., Google Analytics)
  

Google Analytics may process data outside the EU/UK.

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3. How We Use Your Data

We process your personal data for the following purposes, under the legal bases of consent, legitimate interests, contract necessity, and legal obligation:

• To register you as a client
  
• To provide nutritional therapy services
  
• To manage payments and bookings
  
• To refer you for functional testing or to other practitioners (with consent)
  
• To communicate important information relating to your service
  
• To maintain records as required by professional standards
  
• To administer and improve the website and business
  
• To use testimonials (with your explicit consent)
  

We do not use your data for automated decision-making or profiling.

4. Disclosure of Your Data

We may share your data with:

• Service providers (IT support, website hosting, booking systems, payment processors)
  
• Professional advisers (legal, financial, insurance)
  
• Healthcare professionals, only with your explicit consent
  
• Regulators such as HMRC if legally required
  
• Laboratory testing companies when you choose to complete functional tests
  

We never sell, rent or share your data with third parties for marketing purposes.

Your health information is always treated with strict confidentiality.

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5. Data Security

We implement appropriate technical and organisational measures to protect your data from:

• Unauthorised access
  
• Accidental loss
  
• Misuse or alteration
  
• Unlawful processing
  

Only authorised personnel and approved third-party providers have access to your data on a need-to-know basis and under confidentiality agreements.

If a data breach occurs and poses a risk to your rights or freedoms, we will notify you and the appropriate regulator within the legal timeframe.

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6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy.

Retention periods:

• Client health records: up to 7 years after the end of service (as required for insurance and professional regulations)
  
• General enquiries: up to 12 months
  
• Financial records: up to 7 years (legal requirement)
  

After these periods, your data will be securely deleted or anonymised.

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7. Your Rights Under UK & EU GDPR

You have the following rights:

• Right to access your personal data
  
• Right to correct inaccurate information
  
• Right to delete your data (“right to be forgotten”), where applicable
  
• Right to restrict processing
  
• Right to object to processing
  
• Right to data portability
  
• Right to withdraw consent at any time
  
• Right to lodge a complaint with the ICO (UK) or your local data authority
  

To exercise any of these rights, email:
📧 bienestarfeelgood@gmail.com

We may need to verify your identity before responding to requests.
We aim to respond within 30 days.

8. Cookies

Cookies help us analyse website traffic and improve user experience.

You can manage or disable cookies through your browser settings.

Google Analytics Opt-out Browser Add-on is available here:
https://tools.google.com/dlpage/gaoptout

For details on cookie usage, please refer to our Cookie Notice (if applicable).

9. Complaints & Contact Information

If you have questions, concerns or complaints regarding this Privacy Policy or how your data is handled, please contact:

📧 bienestarfeelgood@gmail.com
🌐 http://www.bienestarfeelgood.com

If you are not satisfied with our response, you may contact the Information Commissioner’s Office (ICO) in the UK.